Read Voltage Is Outside Selected Device's Operating Range

And then hither'due south one that I'm scratching my caput at.

I have a PowerEdge R720 (xvi port). Inserted 16 new 400GB SSDs and in one case I pressed the power button, I am faced with the fault noted in the championship and server won't boot. No reference to a failed PSU. Both power supplies are on with green lights. Swapped PSU bays and tried to boot, same thing. Tried with PS1 only and tried to boot, same error. Tried with PS2 only and tried to boot, same error. Swapped power cords and tried to boot, same thing. Pull all of the drives out and tried to boot, it works. The server boots ok without any errors when there are no drives in the trophy. Power down and insert a single SSD and information technology powers up properly. Ability down and insert a second SSD and information technology powers upward ok. Power down and insert a third SSD and the error returns and server won't boot. It doesn't matter which combination of bulldoze placement is used, the server boots with 2 SSDs just won't kicking with iii (regardless of which slots are used). After each exam, I've unplugged the server and pressed the power push for ~30 seconds to make sure there is no power remaining and so reconnect the power supplies.

I popped the lid open and confirm that all retention and connections are well seated/plugged.

I take all drives out and insert four x 146GB SAS drives (I had those spares lying around) and gave it the R720 a test. Wadaya know, the server boots properly.

I have half dozen of the SSDs and insert them into a spare R610 and kicking the server and it also boots properly. Take any 6 of the SSDs and insert them into the R610 and the R610 boots.

I can't for the life of me effigy out why the R720 wouldn't kicking with more ii SSDs but it boots with 4 SAS drives (SSDs clearly swallow less power than the SAS drives).

I've got replacement power supplies coming but honestly, I'yard non convinced it is ability supply related, but I don't have more than than 4 SAS drives to try out in the R720 to come across.

If the power supply replacements don't ready anything I remember we are replacing the motherboard merely merely trying to encounter if at that place's someone else here who may accept sen something similar or have any ideas.


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9 Replies

PeterB123

PCN is an Information technology service provider.

I have one of these at a customer's site.  The 'motherboard out of voltage range' error was not duplicatable in OpenManage, but was recorded.  That was good enough for the Dell tech to bring a motherboard and backplane by to supplant.  Both of those items are sitting waiting for the adjacent crunch with this server - which was about two years ago I believe.  Hasn't happened since.  Can't say it will aid with your problem, though.  We did erase NVRAM besides.

NashBrydges
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Sep 12, 2016 at 21:46 UTC

JPSL Consulting is an It service provider.

Well immigration the NVRAM is one matter I oasis't tried. Might requite that a get. Out of curiosity, were using SSDs too or standard SAS/SATA drives?

DanP

Maybe the guys from xByte can chime in hither, merely it sounds similar to this issue that they ran into with the R720XD.

NashBrydges
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Sep 12, 2016 at 22:02 UTC

JPSL Consulting is an IT service provider.

Ah, this is a swell find. I may cross-post the question to see if they or others tin can add annihilation.

NashBrydges
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Sep 12, 2016 at 22:08 UTC

JPSL Consulting is an IT service provider.

If it makes any difference, the drives I am using are Deneva ii SSDs which were a couple years old. They were used successfully in ii R710 servers, each using a H700 bill of fare. And the R720 that I'm having the issue with has a H710.

Don007
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Sep 13, 2016 at 00:20 UTC

NashBrydges wrote:

If information technology makes whatsoever difference, the drives I am using are Deneva two SSDs which were a couple years old. They were used successfully in two R710 servers, each using a H700 menu. And the R720 that I'm having the issue with has a H710.

Have had something similar, turned out that the 2d power supply was configured in standby mode. Changed it to Active/Active mode (non chosen that simply something similar).

John4120
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Sep 13, 2016 at 01:05 UTC

Take a look at your system settings and brand sure that both ability supplies are set in a mode that keeps them both on instead of in a standby configuration.

NashBrydges
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Sep 13, 2016 at 01:29 UTC

JPSL Consulting is an IT service provider.

Tried that. Changed PS settings via iDrac to Non Redundant and disabled Hot Spare. That didn't work either.

What concerns me with this alter is...what'south the use or having redundant power supplies if they have to be set in non-redundant way?

Ryan @ xByte
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Sep 13, 2016 at 02:17 UTC

Make Representative for xByte Technologies

Unfortunately, y'all may have to buy different SSDs to become it to piece of work if a firmware update is not bachelor.  If it helps, nosotros have worked with Intel and verified they don't have issues during kick in their S3610 and S3710 lines.

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Source: https://community.spiceworks.com/topic/1823075-vlt0204-system-board-voltage-is-outside-of-range-on-dell-r720

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